Refund Policy

Last Updated: [23 July, 2026]

At Artifact & Co, each product is made especially for you once your order is placed. Because our items are printed on demand, we encourage customers to review product details, sizing information, and shipping addresses carefully before completing their purchase.

Returns and Exchanges

Due to the custom nature of our products, we generally do not accept returns or exchanges for the following reasons:
 

• Incorrect size selection

• Change of mind or buyer's remorse

• Preference for a different color or design

• Orders placed with an incorrect shipping address provided by the customer
   

Please refer to our size guides before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is:
 

• Damaged upon arrival,

• Defective due to a manufacturing issue, or

• Significantly different from the item ordered,
   

Please contact us within 7 days of delivery if you receive a damaged, defective, or incorrect item.

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If a shipment is marked as delivered but you have not received it, please contact us within 3 days of the delivery date so we can request an investigation with the courier.

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Delivery dates are estimates only. Refunds will not be issued solely because of courier delays that are outside our control.

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If a customer refuses delivery or provides an incorrect or incomplete shipping address, any additional shipping, return-to-origin (RTO), or reshipping charges may be the customer's responsibility.

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If your package is lost during transit, we will work with our shipping partners to investigate the shipment. If the carrier confirms the package has been lost, we will provide an appropriate resolution, which may include a replacement or refund at our discretion.

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We do not require customers to return damaged or defective products unless specifically requested. If a return is required, we will provide instructions.

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To help us resolve the issue quickly, please include:
 

• Your order number,

• A description of the issue, and

• Clear photographs showing the problem.
   

If the issue is confirmed, we will offer an appropriate resolution, which may include:
 

• A replacement item at no additional cost, or

• A full refund to your original payment method.